Privacy Policy

Last Updated: 27th Nov 2024.

This privacy notice for PragmatechUK ('we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

Visit our website at www.pragmatechuk.co.uk, or any website of ours that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us via our privacy contact page.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice. Use our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting our privacy contact page, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

Table of contents

What information do we collect?
How do we process your information?
What legal bases do we rely on to process your personal information?
When and with whom do we share your personal information?
How long do we keep your information?
How do we keep your information safe?
Do we collect information from minors?
What are your privacy rights?
Controls for do-not-track features
Do we make updates to this notice?
How can you contact us about this notice?
How can you review, update, or delete the data we collect from you?

What information do we collect?

In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Names
Phone numbers
Email addresses
Job titles
Contact preferences
Mailing addresses
Contact or authentication data

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send administrative information to you.
To fulfil and manage your orders.
To request feedback.
To send you marketing and promotional communications (if aligned with your preferences).
To protect our Services (e.g., fraud monitoring and prevention).
To determine the effectiveness of our marketing and promotional campaigns.
To save or protect an individual's vital interest (e.g., to prevent harm).

What legal bases do we rely on to process your personal information?

In Short: We only process your personal information when we have a valid legal basis to do so under applicable laws.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the legal bases we rely on to process your personal information. We may rely on the following legal bases:

Consent: We may process your information if you have given us consent for a specific purpose. You can withdraw your consent at any time.
Performance of a contract: We may process your information to fulfil contractual obligations with you or to take steps at your request before entering into a contract.
Legitimate interests: We may process your information to achieve legitimate business interests, as long as these interests do not override your rights and freedoms.
Legal obligations: We may process your information where required by law, such as to cooperate with legal authorities or fulfil legal record-keeping obligations.
Vital interests: We may process your information to protect your vital interests or those of another person, such as in emergencies.

When and with whom do we share your personal information?

In Short: We may share your personal information in specific circumstances, as described below. We may share your personal information in the following scenarios:

Business transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.
Business partners: We may share your information with business partners to offer you certain products, services, or promotions.
Legal compliance: We may disclose your personal information to comply with legal requirements or respond to lawful requests by authorities.

How long do we keep your information?

In Short: We retain your personal information only as long as necessary to fulfil the purposes outlined in this privacy notice unless required by law. We will keep your personal information for as long as necessary to provide our Services or comply with legal requirements. Once we no longer have a legitimate need to process your information, we will either delete or anonymise it. If deletion is not possible (e.g., due to backup systems), we will securely store and isolate the information until it can be deleted.

How do we keep your information safe?

In Short: We have implemented appropriate technical and organisational measures to protect your personal information. We aim to secure your personal information through encryption, access controls, and other security measures. However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security. You are responsible for ensuring that you access our Services in a secure manner.

Do we collect information from minors?

In Short: We do not knowingly collect data from or market to individuals under 18 years of age.

Our Services are not intended for use by children under 18. If we learn that we have collected personal information from a minor, we will promptly delete it. If you become aware of such data collection, please contact us.

What are your privacy rights?

In Short: You may have rights under applicable privacy laws, including the right to access, amend, or delete your personal information.

Depending on your location, you may have the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to incomplete or inaccurate information.
Deletion: Request that we delete your personal information.
Restriction: Request that we restrict the processing of your personal information.
Objection: Object to the processing of your data in certain circumstances.
Data portability: Request a copy of your data in a portable format.
Withdrawal of consent: If we rely on your consent, you can withdraw it at any time.

To exercise these rights, contact us and we will comply with your request in accordance with applicable laws.

Controls for do-not-track features

Most web browsers and some mobile devices offer a "Do Not Track" feature to signal your preference not to be tracked. As there is no standard for recognising DNT signals, we do not currently respond to them. If a standard is adopted in the future, we will update this policy.

Do we make updates to this notice?

In Short: Yes, we will update this policy as necessary to reflect changes in our practices or the law. We may update this privacy notice from time to time. The revised version will have an updated “Revised” date and will take effect as soon as it is accessible. Material changes may be communicated through prominent notices or direct communications.

How can you contact us about this notice?

If you have any questions about this notice, you can contact us.

How can you review, update, or delete the data we collect from you?

To request to review, update, or delete your personal data, please contact us and let us know. We will respond to your request in line with applicable data protection laws.